Privacy Policy
A privacy policy is required by the law and this policy only applies to Live Free Hostels and not to the websites of other companies, individuals, or organizations to whom we provide links to our websites.
Use of Your Information
We collect your information for the safety of our users who use our platform and guests who book Live Free Hostel through website/third-party platforms to understand who we are accommodating at our properties, for the safety of staff. In addition, website user and guest data are collected for statistical purposes. We also collect our guests’ nationality, date of birth, and gender, for statistical analysis purposes. When you visit our websites, we may automatically log your IP address (the unique address which identifies your computer on the internet). We use IP addresses to help us manage our websites and to collect broad demographic information for analytical use. For reservations, we send guests confirmation emails and will therefore require your email address. Exceptions may occur in the case of us needing to contact previous guests in relation to posts or lost property.
Reservation Data
In order for us to confirm a reservation for you, we do require some information. This will usually consist of:
- Your name
- Telephone or mobile number – in case of an emergency
- Gender
- Nationality
- Date of Birth
- Identification data i.e. Aadhar, Passport or Driving License details
- Credit card details, including the three-digit code that appears on the back of your credit card
- Date of arrival and departure
- Email address
Upon arrival, we will require the same information from your fellow travellers, please ensure they are all aware of this to ensure a quick and efficient check-in.
Credit Card Data
In order to guarantee reservations via all channels (telephone, website, OTA), we require a full 16 digit debit/credit card number, name on the card, card type (we accept VISA, Master card or Maestro), three digit security code and the expiry date. Your debit/credit card details are only used to secure your booking and Live Free Hostel will only debit the account if you do not follow our cancellation procedure. For details on cancellation policies, please refer to the Guest policy.
Website Security
The Internet is not a secure medium. However, we have put in place various security procedures, including firewalls that are used to block unauthorized traffic to our website.
Photography and Film
No permission is needed to take photos or film at our properties. However, we do recommend asking for permission before photographing or filming other guests who are not part of your group. Verbal consent is solicited as a goodwill gesture. On occasions, we may commission crews to film or take photographs at our properties for promotional purposes. If you do not wish to be filmed or photographed, you are required to voluntarily leave the filming or photography area.
Disclosing Guests' Personal Information to Third Parties
Other than that, for the purposes referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged to do so (for example, if required to do so by court order or for the purposes of prevention of fraud).
Changes to Our Privacy Policy
We may change our Privacy Policy at any time. Continued use of our website signifies that you agree to any such changes.
Your Rights
By submitting your information to us, you consent to the use of that information as set out in this Privacy Policy. You may request at any time that we provide you with the personal information we hold about you. You may also choose to add, modify or delete information about you stored with us. Provision of such information will be subject to proving your identity and full address with a utility bill and acceptable photo ID.
For any such requests, please reach out to us at the reception of the hostel property or reach us at 9999020248
Also, you can contact us at 99906 59600 with any problems or grievances you may have about the reservation or stay.
You also have the right to lodge a complaint with an EU supervisory authority in case of discrepancies, however, we do hope you would give us a chance to rectify it first by reaching out to us at 99906 59600
